Aviation Camp

Frequently Asked Questions


What is the cancellation and refund policy?

Cancellations may be requested up to twenty-one days before the camp start date, with a $75 processing fee ($40 for one-day sessions) per camper per session deducted from all refunds.

Summer camp (June through August 2024) sessions may be canceled for a full refund before April 1, 2024.

No refunds will be issued for cancellations made by you for any reason less than twenty-one days before the start of a camp session.

We are sorry, but there are no refunds or fee reductions for days missed due to illness, absence, last-minute vacations/trips, changes in family circumstances during camp sessions, suspension, or dismissal.

Schedule changes/transfers will be accommodated on a space-available basis when requested at least twenty-one days before the camp start date.  Changes are subject to a $25 processing fee. Changes cannot be made into full camp sessions. For full sessions, campers will be added to the waitlist at the latest position.

To request a cancellation or change, please email camp@hiller.org with your child’s full name, and enrolled camp topic and date. 

Can I change my child's camp week?

Schedule changes/transfers will be accommodated on a space-available basis when requested at least twenty-one days before the camp start date. Changes are subject to a $25 processing fee. Changes cannot be made into full camp sessions. For full sessions, campers will be added to the waitlist at the latest position.

To request a cancellation or change, please email camp@hiller.org with your child’s full name, and enrolled camp topic and date. 

Want to change but the session you are interested in is full?

  1. Add your child to the waitlist.
  2. In the meantime, you can either:
    • Cancel the current registration for a refund (minus applicable processing fees). 
    • Wait to get a waitlist invitation and then email camp@hiller.org for a transfer. Registrant will be responsible for any balance due. If a refund is owed, it will be refunded minus a $25 processing fee.
      • Please remember that you have up to twenty-one days before the camp starts to request a refund minus the processing fee. No refunds are issued within twenty-one days of camp start date.
Do you offer any discounts on Aviation Camp?

The only discount Aviation Camp offers is a Member Discount for all current Museum members at the family level or higher.

Membership must be active at the time of registration. Membership does not need to be active when camp starts.

Camp Member Discounts refunds will not be issued for new members who applied for membership after camp registration.

We do not offer early bird discounts, multiple session discounts, sibling discounts, or scholarships at this time.

We do not offer payment plans.

Register for a Museum Membership and save today!

What if the camp I am interested in is full?

Aviation Camp is a popular program and many sessions have already filled up. Parents are encouraged to use the online enrollment system to join the waiting list for the session that they are interested in as early as possible. There is no charge to join a waiting list, and credit card information is not required.

Most Aviation Camp sessions which fill early will eventually have new spaces available, sometimes due to changes and cancellations for individual campers who enrolled earlier, and other times due to increases in camp capacity that make many new spaces available at once. Camper changes may occur at any time up until the camp start date. Most capacity changes are made in April and May.

Whenever a space or spaces become available for any full camp session, invitations to enroll will be sent via email to waitlisted campers from support@actvityhero.com with the subject line “Waitlist Status: Spot Available at Aviation Camp”. These invitations are sent in the order that campers joined the waiting list. Each invitation will include a special link to facilitate online registration into the full session, and an expiration date and time through which the link is valid. In most cases invitations are valid until 9 AM the next day, after which the invitation will expire and a new invitation will be sent to the next camper on the waiting list. Parents who receive an invitation to enroll from a waiting list should enroll before the expiration date/time to secure their spot.

Please note that Hiller Aviation Museum Members do not receive preferential placement on Aviation Camp waiting lists, but may enroll at the discounted Member price if a space becomes available.

Unfortunately, we are unable to predict the likelihood of space opening in any particular Aviation Camp session. Thank you for your patience – and for your interest in the Aviation Camp program.

My camper has a friend attending camp - can they be in the same group?

Within each camp topic, Campers will be divided by age into teams of 20 children each working with two adult staff members. Please note that groupings can only be accommodated by campers within the same camp topic/session. We run multiple camp topics each week so please ensure that the campers are in the same topic.

Please indicate any grouping requests on the registration form. You can access your registration/information form on Activity Hero at any time. Sibling requests must be indicated in the grouping request as well as we do not automatically place siblings together. Grouping requests should be amongst students within 1-2 grade levels of each other. Buddies spanning different grades will likely be placed in the older camper’s age group. Larger age gaps may not be accommodated. We think its best for your campers to be in groups with similar interests, abilities, and ages for group cohesion.

Buddy requests must be submitted at least one week prior to the camp start date. Buddy requests submitted within one week of the camp start date will not be accommodated.

How does drop off and pick up work?
  • Check-in period is between 8:30 AM and 9 AM
  • Check-out period is between 3:45 PM and 4:15 PM.

Parents, guardians, and authorized pickups should park in the front Museum parking lot and enter through the front doors. Aviation Camp staff and volunteers (in uniformed shirts) will inside at the front to greet and direct parents and campers to their camper’s classroom. A roster will be posted inside with team assignments (which are also emailed out before the camp starts).

Parents, guardians, and authorized pickups must escort the camper to the classroom area each morning. Aviation Camp staff will gather any additional information we may need on day one and will relay any important information/updates regarding your child at drop off or pick up.

Regular Pick up is between 3:45 PM and 4:15 PM in the Camper’s classroom.

All extended care pickups and late pickups after 4:15 PM will be in the Extended Care Classroom out back by the Courtyard.

How do I inform Summer Camp staff of a change in pickup?

You can adjust all authorized pickups in your Activity Hero account.

Please send all changes in pickup in writing to camp@hiller.org. Include your child’s full name, camp, and team letter (if received) in the email). Since the Sign-in Sheets and Student Informational packets are prepared in advance and we need to have the most updated information there.

Should my child bring medication?

If your child needs to take medication during the day, please let staff know about the medication in the “medical” section of registration.

  • Parents should bring medications for their campers in a labeled Ziploc bag, and in the original packaging with clearly labeled instructions
  • Students should be able to self-administer medication, or parents should make plans to be available to help their child.
  • Staff may not assist campers with medication except in the case of an emergency (epi-pens, etc).
  • Medication may remain in camper’s care or in the care of the the camper’s team staff members. Staff will check in with parents whether the medication should go home each night or stay with the team until the end of the camp week.

Aviation Camp does not provide medication of any type. 

How old do you have to be to attend Summer Camp?

For summer camps, Campers should be ages 5 through 12 years old or entering Kindergarten through 7th Grade for the Fall 2024-2025 school year.

Exceptions can be made for 4yos who are entering Kindergarten or 13 year olds who are entering 7th grader for the Fall 2024-2025 school year. For the 4yo, you will likely need to adjust the birthyear to fit the parameters of ActivityHero automatic restrictions. You can email us at camp@hiller.org after registration to adjust the birthdate to the correct date.

For school year holiday camps, Campers must currently be in grades K through 5.

Do you take field trips at camp?

Only three camps have a field trip on Friday:

  1. Air & Space – Rocket Launch, Campbell
  2. Spaceflight Tech – Rocket Launch, Campbell
  3. Flight Engineers – USS Hornet Aircraft Museum, Alameda
    • The July 1-3 Flight Engineers camp does not have a field trip as it is a shorter holiday week camp.

Field Trip Details will be emailed to parents the week of camp. Parents are welcome to attend field trips so long as they provide their own transportation and pay any applicable entrance fees.

What is the best way to reach Aviation Camp?

We use e-mail as our primary means of communication for confirmations of registration, receipts, and general correspondence. Please check your email provider’s spam protection to ensure that e-mail communications from ActivityHero (support@activityhero.com) and camp@hiller.org are defined as safe so that e-mails from us will not be blocked.

Please feel free to contact the Aviation Camp Team at:

  • camp@hiller.org
  • Katie Farlie, Aviation Camp Director, (650) 654-0200 ext. 212
What is your tax ID / EIN number?


Can I get a detailed receipt?

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your Activity Hero account. Just log into your account and navigate to the ‘Registrations’ tab. From there, select ‘Past’, and find the camps you would like to see the receipts for. Click ‘See Details/Receipt’ to download PDF receipt.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

I am a member; How do I receive my member discount?

Current Family-level and higher Members of the Hiller Aviation Museum are eligible to enroll at discounted Member prices.  Membership must be current at the time of registration and may be applied to all children within the family possessing the Membership.  For online enrollment, the “Member Price” option must be selected in the beginning of the enrollment screen, and either a valid Member number or cardholder name must be entered where prompted on the payment screen.  For in-person enrollment, present a valid Membership card at the time of registration to receive the discount.

Family Memberships are available starting at $129 per year and are highly recommended for families enrolling multiple children, or individual children for multiple sessions.  Membership includes admission to the Hiller Aviation Museum for a full year, discounts on Gift Shop and Aviation Camp enrollment, and invitations to special Members-only events.  Visit the Membership Page to purchase Membership online and you can immediately enroll your child(ren) for Aviation Camp at the member rate.

Membership must be current at the time of registration to receive the discount.  Discounts may not be credited or refunded retroactively.

  • Register for a Museum Membership and save today!
  • Just signed up for a membership and don’t have a member number yet? That’s okay–your benefits start right away. Just register at the member rate and type in your full name into the member number field when asked and we can look up your application.
What are the camp hours?

Camp runs each day from 9 AM – 4 PM.

  • Check-in period is between 8:30 AM and 9 AM
  • Check-out period is between 3:45 PM and 4:15 PM.
  • PM Care is available for most sessions for an additional fee.
Do you offer extended care?

Most camp weeks offer PM extended care. Hours and prices vary by session.

We do not offer AM extended care at this time.

What food should I pack for my child?

All campers are required to bring a packed lunch and snacks from home. There is one lunch break and two snack breaks (one morning and one afternoon). Campers must be able to open and maneuver all lunch and snack items independently. All food must be ready to eat–Aviation Camp does not have access to refrigeration or microwaves.

Aviation Camp does not provide any food.

We also recommend that you pack a refillable water bottle for your camper (water refill stations are available on-site).

What correspondence should I expect to receive for my child's camp session?

Upon completion of your child(ren)’s camp registration the primary parent/guardian and secondary parent/guardian (if applicable) will receive an automatic e-mail confirmation from Activity Hero containing details of your registration. Please add support@activityhero.com and camp@hiller.org to your safe sender e-mail list.

The following e-mails are sent to the primary parent/guardian in the Activity Hero account, and also the secondary parent/guardian when applicable:

  • One week prior to your child’s camp start date, you will receive an e-mail containing important information about Aviation Camp.
  • One week up to the morning of child’s camp start date you will receive the grouping assignment email.
  • If there are any large updates to Aviation Camp then you will be contacted via e-mail.
What should my child bring daily?

We encourage you to label all personal items with your child’s name.

  • Snackd and lunch (Aviation Camp will not provide any food). We have an AM and a PM snack break.
  • Reusable water bottle (refill station and water fountains available; Aviation Camp will not provide any single use plastic water bottles)
  • Light jacket or sweater, as it can get breezy outside.
  • Sunscreen (Camper must be able to apply on their own–staff are not allowed to assist)
  • Medication, inhalers, and/or EpiPens (if applicable), in original packaging with instructions

Please make sure that your child wears clothes and shoes that can get dirty. Please dress them in “play clothes” that they will feel comfortable in, and will not be worried about getting dirty.

Please label all items with your child’s name. Aviation Camp is not responsible for any items that are lost or stolen.

Can my child attend half days or partial weeks?

We do not pro-rate days or weeks. Registration is based on the full week regardless of how many days your child attends.

What is the staff to camper ratio?

There is one staff member for every 10 campers. Groups are typically 20 campers large with 2 staff members. All groups usually also have 1 to 2 teen volunteers assisting as well.

Do you have a lost and found?

Lost items are placed in the lost & found bin at the front throughout the camp week. After the camp week, it is brought to the back. You can email camp@hiller.org to inquire about any lost items. Items left for more than 10 days will be donated.

Please label all of your camper’s belongings with their name. Aviation Camp is not responsible for any items that are lost or stolen.

Do you allow Aides/Therapists at camp?

Our doors are open to all children to join the camp. Over the years we have had many children with special needs, disabilities, or health conditions attend the camp, some with support and others on their own. While we provide accommodations for disability or medical-related reasons, we are a group program and do not provide one-to-one care; however, families/guardians may provide that lever of support at their own expense. The camper’s support person will be admitted to the Museum at no cost. Please alert Camp Staff at camp@hiller.org.

Any one-to-one support that accompanies a camper to Aviation Camp is subject to the same rules, guidelines, and instructions as Aviation Camp Staff, and they must act in accordance with any applicable laws.

Do you do somethng special if it's my child's birthday?

We’d be happy to recognize campers who have a birthday during the camp season. It can be a mention or a song.

If you wish to bring treats, please check in with camp staff first. Treats should be store bought and packaged with an ingredients list. Nut-free treats (and made in a nut-free facility) highly encouraged–Popsicles are generally a safe choice. Please send Aviation Camp a photo of the label so we may share it with the team’s parents so they can let us know if their child can have the treat or pack them an alternate treat to join in on the celebration. Teams typically have 20 students with 2-4 staff/volunteers.

What if I have additional questions?

No problem! For any questions about Aviation Camps, please contact us at camp@hiller.org.