Hiller Aviation Museum – San Carlos, CA

Weekend Programs Lead

The Weekend Program Lead is responsible for overseeing onsite operations, supervising part-time staff, and facilitating educational engagement during peak weekend hours. This role serves as the primary point of contact for visitors and staff when senior museum leadership is unavailable.

Program Lead starting pay range is $23.75 – $26.00/hr depending on experience, education, and any applicable certifications. The Program Lead reports to the Director of Education & Volunteers.

Duties & Responsibilities:

Operate ticketing system (Square, TAM) to process sales for general admission, group tours, programs, and memberships
Orient visitors to specific onsite activities, resources, and accommodations
Submit daily reports
Complete Incident Reports when necessary
Handle customer concerns and know when and to whom to escalate issues
Understand and show ability to follow emergency procedures
Train and supervise Museum volunteers
Oversee weekend part-time Education staff
Attend program planning meeting with Director & VP of Education
Conduct daily opening or closing procedures as assigned
Refill gallery supplies, look for any issues with exhibits and facilities
Adhere to the museum’s uniform policy and maintain a professional, neat appearance

Qualifications:

Commitment to providing an exceptional level of customer service to all visitors
Ability to get along with others, work as a team, and provide team leadership
The ability to lead with limited direction
Excellent telephone and communication skills
Cash handling experience and knowledge of systems
Proficient in MS Office, particularly Outlook, Word, and Excel
Open availability Saturdays and Sundays. Shifts are 8-4:30 or 8:45-5:15 depending on if working opening or closing.
- A 4-hour prep period during the week is allotted to prepare for the weekend.