FAQ – Frequently Asked Questions

Updated:  March 11, 2021

Is the museum open?

Yes!    We are open to the public Weekends only, every Saturday and Sunday, 10 am – 5 pm.  The museum remains temporarily closed to the public during weekdays, Monday through Friday, except for special programs requiring enrollment and registration such as Aviation Camp and My Hiller Museum.  The Hiller Aviation Museum will also be open to the public on special days during Spring Break (check back for details).  As pandemic conditions improve we look forward to fully reopening on weekdays beginning in June.   Keep up to date with the latest details on our website.

Special Spring Break schedule of dates the museum is open:
Saturday, March 27
Sunday, March 28
Monday, March 29
Friday, April 2
Saturday, April 3
Sunday, April 4 (CLOSED for Easter)
Monday, April 5
Friday, April 9
Saturday, April 10
Sunday, April 11

Private weekday admission is available to households and social bubbles through the My Hiller Museum program.  Space is limited and advance registration is required.

We continue to offer several virtual options for at-home activities, which you can check out on our Hiller at Home web page.

What is the status of special events?

Some public events and programs normally planned for dates through the spring, summer and beyond remain on our schedule but with the following caveat:  If they are not canceled, they may possibly occur in modified form based on public health considerations.  Generally, these considerations and restrictions revolve around not gathering large groups of people in order to curb the spread of COVID-19.   We continue to offer several virtual options for at-home activities, which you can check out on our Hiller at Home web page.

Upcoming events:

Leprechaun Hunt – March 13 & 14 with Leprechaun appearance Sunday, March 14, 11 am – 12 pm
Trains and Planesselected dates March 27 – April 11
Easter Bunny in 747Saturday April 3, 11 am – 12 pm
Biggest Little Air Show – June 5, 10 am – 12 pm

 

Can I purchase admission tickets in advance?

Yes!   We recommend you buy your tickets with our online payment portal.   Show your tickets on your mobile phone at the admissions counter.   Tickets have no specific date or time.   They can be used anytime the museum is open.  CLICK HERE TO PURCHASE TICKETS IN ADVANCE.

Can I visit with just my family?

Yes!   My Hiller Museum offers households and social bubbles exclusive access to the Hiller Aviation Museum for two-hour windows on select weekdays and weekend evenings.  My Hiller Museum includes an expanded set of interactive exhibits and the option to include add-on experiences such as flight simulation or access to the Kids’ Area.  Advance registration is required, see the My Hiller Museum page for details.

What exhibits and programs are open?

The 50+ aircraft in our gallery are still on display, including all of our historical exhibits using static displays and graphic panels which explore the lore of aviation.    The following interactive exhibits are open with use of hand sanitizer before and after use.

  • Sky Portal (Google Earth) exhibit
  • Lore of Local Airports touchscreen exhibit
  • Wright Model B Simulator

The Flight Sim Zone is open 11 am – 2 pm on Saturday and Sunday.  $5 additional fee for non-members, free for Members. Tickets required for both Members and non-Members.

The Drone Plex will present view-only demonstrations at various times Saturday and Sunday.

The Invention Lab will provide make-and-take activities you can build in the museum on various locations we have provided to maintain social distancing.

What exhibits and programs are closed?

To reduce possible exposure to COVID-19, several high-touch programs, exhibits and installations are temporarily closed, including the following:

  • FMX Flight Simulator
  • Drone Plex drone simulators (demos continued)
  • 747 nose section and open cockpit
  • Fokker Tri-plane open cockpit
  • A-4 “Skyhawk” open cockpit
  • Hiller 12 helicopter simulator
  • Land-an-airliner simulator
  • Forces of Flight airspeed throttle exhibit
  • ATC interactive exhibit
  • Storm Making touch screen exhibit
  • Imagination Playground early childhood play area
Planning your visit during the COVID-19 pandemic

To create a safe environment for all visitors, staff and volunteers, please follow these guidelines when visiting the museum.

  • Do not enter the facility if you have COVID-19 symptoms.
  • Maintain a minimum 6-foot distance from one another.
  • Sneeze and cough into a cloth or tissue if available, if not available use your elbow.
  • Wear mask or face covering (prohibited for ages 0-2).
  • Do not shake hands or engage in any unnecessary physical contact.

To reduce contact, buy your admission tickets in advance and show them on your mobile phone at the museum admission counter.

CLICK HERE TO BUY DISCOUNT TICKETS!

Some of our exhibits and programs are temporarily closed to conform with health guidelines.   CLICK HERE TO SEE OUR FAQ (what's open, what's closed).

The museum visitor capacity is limited for purposes of social distancing.  If that limit is reached, we will temporarily close admissions until the numbers of visitors in the museum is reduced.   Please maintain social distancing while waiting.  We hugely appreciate your patience, cooperation and understanding!

Press Release from San Mateo County Health, 2/23/2021, click here.