FAQ – Frequently Asked Questions

Updated:  September 23, 2020

When will the museum reopen?

With the new California Blueprint for a Safer Economy, and a redesignation of the COVID pandemic status of San Mateo County, from “widespread” to the less serious “substantial”,  we are planning to reopen soon for members-only beginning October 3 and for the general public on October 17.  It will be a limited reopening, at first:  weekends only.   Keep up to date with the latest details on our website.   

We continue to offer several virtual options for at-home activities, which you can check out on our Hiller at Home web page.

What is the status of special events?

Some public events and programs normally planned for dates through the fall and beyond remain on our schedule but with the following caveat:  If they are not canceled, they may possibly occur in modified form based on public health considerations.  Generally, these considerations and restrictions revolve around not gathering large groups of people in order to curb the spread of COVID-19.   We continue to offer several virtual options for at-home activities, which you can check out on our Hiller at Home web page.

Can I purchase admission tickets in advance?

Yes!   We recommend you buy your tickets with our online payment portal.   Show your tickets on your mobile phone at the admissions counter.   Tickets have no specific date or time.   They can be used anytime the museum is open.  CLICK HERE TO PURCHASE TICKETS IN ADVANCE.

Planning your visit during the COVID-19 pandemic

To create a safe environment for all visitors, staff and volunteers, please follow these guidelines when visiting the museum.

  • Do not enter the facility if you have COVID-19 symptoms.
  • Maintain a minimum 6-foot distance from one another.
  • Sneeze and cough into a cloth or tissue if available, if not available use your elbow.
  • Wear mask or face covering (prohibited for ages 0-2).
  • Do not shake hands or engage in any unnecessary physical contact.

To reduce contact, buy your admission tickets in advance and show them on your mobile phone at the museum admission counter.


Some of our exhibits and programs are temporarily closed to conform with health guidelines.   CLICK HERE TO SEE OUR FAQ (what's open, what's closed).

The museum visitor capacity is limited for purposes of social distancing.  If that limit is reached, we will temporarily close admissions until the numbers of visitors in the museum is reduced.   Please maintain social distancing while waiting.  We hugely appreciate your patience, cooperation and understanding!

Press Release from San Mateo County Health, 6/17/2020, click here.