FAQ – Frequently Asked Questions

Updated:  June 24, 2020

What is the status of special events?

We continue to present our annual Aviation Summer Camp in compliance with County guidelines.  Public events and programs normally planned for dates through the summer and beyond remain on our schedule but could possibly occur in modified form based on public health considerations that may, or may not, allow them to proceed in their typical fashion, as appropriate.  Generally, these restrictions revolve around not gathering large groups of people.   We continue to offer several virtual options for at-home activities, which you can check out on our Hiller at Home web page.

What exhibits and programs are closed?

To reduce possible exposure to COVID-19, several high-touch programs, exhibits and installations are temporarily closed, including the following:

  • The upper level mezzanine
  • Flight Sim Zone
  • FMX Flight Simulator
  • Drone Plex drone simulators (demos continued)
  • 747 nose section and open cockpit
  • Fokker Tri-plane open cockpit
  • A-4 “Skyhawk” open cockpit
  • Wright Model B simulator
  • Hiller 12 helicopter simulator
  • Land-an-airliner simulator
  • Forces of Flight airspeed throttle exhibit
  • ATC interactive exhibit
  • Storm Making touch screen exhibit
  • Imagination Playground early childhood play area

What exhibits and programs are open?

The 50+ aircraft in our gallery are still on display, including all of our historical exhibits using static displays and graphic panels which explore the lore of aviation.    The following interactive exhibits are open with use of hand sanitizer before and after use.

  • Sky Portal (Google Earth) exhibit
  • Lore of Local Airports touchscreen exhibit

The Drone Plex will present view-only demonstrations at various times Saturday and Sunday.

The Invention Lab will provide make-and-take activities you can build in the museum on various locations we have provided to maintain social distancing.

Can I purchase admission tickets in advance?

Yes!   We recommend you buy your tickets with our online payment portal.   Show your tickets on your mobile phone at the admissions counter.   Tickets have no specific date or time.   They can be used anytime.  CLICK HERE TO PURCHASE TICKETS IN ADVANCE.

Planning your visit during the COVID-19 pandemic

To create a safe environment for all visitors, staff and volunteers, please follow these guidelines when visiting the museum.

  • Do not enter the facility if you have COVID-19 symptoms.
  • Maintain a minimum 6-foot distance from one another.
  • Sneeze and cough into a cloth or tissue if available, if not available use your elbow.
  • Wear mask or face covering (prohibited for ages 0-2).
  • Do not shake hands or engage in any unnecessary physical contact.

To reduce contact, buy your admission tickets in advance and show them on your mobile phone at the museum admission counter.

CLICK HERE TO BUY DISCOUNT TICKETS!

Some of our exhibits and programs are temporarily closed to conform with health guidelines.   CLICK HERE TO SEE OUR FAQ (what's open, what's closed).

The museum visitor capacity is limited for purposes of social distancing.  If that limit is reached, we will temporarily close admissions until the numbers of visitors in the museum is reduced.   Please maintain social distancing while waiting.  We hugely appreciate your patience, cooperation and understanding!

Press Release from San Mateo County Health, 6/17/2020, click here.