Membership Frequently Asked Questions
How do the guest passes work?
Many of the Museum Membership levels include guest passes. Guest passes are for one-time use and provide free admission to the Museum. The passes may be used by a guest who is accompanying you to the Museum or you may give them to a guest who will visit on their own.
Do I need to show my photo ID with my Membership Card to enter the Museum?
Yes. At least one member must show their card with matching photo ID because membership cards are not transferable. If multiple adults are included with your membership, additional adults do not need to show a card or ID, but you need to enter the Museum together. Family membership includes a max of 2 adults, Pioneer & Pilot membership a max of 3 adults, and Barnstormer membership and up a max of 4 adults. Membership cards can only be scanned once per day.
One family member dropped us off and is parking the car. How can we have them enter the Museum as part of our Membership?
Please let the gift shop or membership table staff know. They can either set a wrist band aside (Will Call) or give you an extra wrist band, which you can provide the driver when they arrive.
What happens after I purchase my Membership online?
You will immediately receive an email receipt of your transaction. Please retain this email as temporary proof of your membership. You will receive your membership card(s) in the mail within 1 to 2 weeks.
If you are planning to visit Hiller Aviation Museum in the next 2 weeks, please print the email confirmation as proof of membership or be prepared to show the email receipt on your phone, which along with your photo ID, will allow you to enter the Museum.
When does my membership expire?
Membership is annual and lasts 12 months, at which point you will be invited to renew. Sustaining Members have their credit cards charged annually and get 10% off membership fees!
What is a Sustaining Membership?
Sustaining Members auto-renew their annual subscription membership on a credit card and receive 10% off regular membership fees. Sustaining Memberships keep renewal costs low, reduce our environmental footprint, and provide continuing support to Hiller Aviation Museum.
Where can I purchase a Sustaining Membership?
Please visit www.hiller.org/member and click Subscribe and Save for 10% off for auto renewal. You will receive an email receipt to show upon entry and your cards will be mailed within two weeks. Sustaining Memberships are also available in the Hiller Aviation Museum Gift Shop, but only upon entry to the Museum. Sustaining memberships are not available to those wishing to convert their pre-paid admission into a membership.
Is re-entry permitted?
Yes, but keep your wristband on if you plan to re-enter the Museum the same day. Membership cards can only be scanned once per day.
I have too many cards in my wallet. Do I need to carry my Museum Membership card?
Here’s a tip we’ve learned from our members: Take a photo on your phone of the entire back of the card (including the bar code). In most cases, our Membership scanner can scan the info directly from your smartphone photo.
Can I use my Hiller Aviation Museum Membership card to visit any other museums?
Yes! Hiller Aviation Museum participates in the Partners of the West program and your membership includes free admission to the Museum of Flight in Seattle.
Is Museum Membership Tax-Deductible?
Yes, minus the value of any passes/tickets that are included with the membership (see below chart). The tax-deductible amount of each ONE TIME REGULAR membership level is Senior $19, Individual $34, Family $105 (fully tax-deductible), Pioneer $104, Pilot $181, Barnstormer $438, Adventurer $852, Explorer $2,316, Navigator $4,780, and Aviator $9,744. The annual tax-deductible amount of each SUSTAINING membership level is Senior $14, Individual $27, Family $95 (fully tax-deductible), Pioneer $90, Pilot $153, Barnstormer $383, Adventurer $752, Explorer $2,066, Navigator $4,280, and Aviator $8,744.
If you are requesting an employer matching gift for your membership donation, please use these amounts.
May I ask my company to match my membership donation?
Yes, see above question and visit our Matching Gifts page for more information.
Can you explain the FMX passes?
Pilot Memberships (and up) include 8 passes to the FMX Flight Simulator, and additional passes may be purchased for 50% off or $5. (Senior/Individual/Family/Pioneer members may purchase discounted 20% off FMX passes for $8, and non-members may purchase FMX passes for $10.) The FMX is open 11 am – 2 pm on weekends. Members can make advance ticket reservations online and book either a 30- or 60-minute block by using the FMX Scheduler. A login and password is required to use the FMX scheduler, and can be obtained by contacting the simulator reservationist (firstname.lastname@example.org) to request reservation privileges. Please include your name, Museum Membership number, and phone in your email.
I need to cancel my Sustaining Membership. How do I do that?
You may cancel annual recurring membership credit card charges by contacting Logan Davis at email@example.com or 650-654-0200 ext. 216. Please allow 72 hours to cancel upcoming renewal charges. Your membership will remain active until the end of your current annual subscription.
What if I have more questions about Museum Membership?
Please contact the Museum’s Membership Manager Logan Davis at firstname.lastname@example.org or 650-654-0200 ext. 216.