Membership Frequently Asked Questions
How do the guest passes work?
Many of the Museum Membership levels include guest passes. Guest passes are for one-time use and permit free admission to the Museum. The passes may be used by a guest who is accompanying you to the Museum or you may give them to a guest who can visit on their own.
Do I need to show my photo ID with my Membership Card to enter the Museum?
Yes. At least one member must show their card with matching photo ID because membership cards are not transferable. If multiple adults are included with your membership, additional adults do not need to show a card or ID, but you need to enter the Museum together. Family membership includes a max of 2 adults and Pioneer membership a max of 3 adults. Any additional adults will need to pay admission, even if they are coming later in the day. Membership cards can only be scanned once per day.
One family member dropped us off and is parking the car. How can we have them enter the Museum as part of our Membership?
Please let the gift shop or membership table staff know. They can either set a wrist band aside (Will Call) or give you an extra wrist band, which you can provide the driver when they arrive.
What happens after I purchase my Membership online?
You will immediately receive an email receipt of your transaction. Please retain this email as temporary proof of your membership.
If you are a new member, you will receive your membership card(s) in the mail within 1 to 2 weeks. If you are a renewing member, you will receive a confirmation letter by mail and your existing membership card(s) will update within 1 to 2 weeks.
If you are planning to visit Hiller Aviation Museum in the next 2 weeks, please print the email confirmation as proof of membership or be prepared to show the receipt email on your phone, which along with your photo ID, will allow you to enter the Museum.
Is Museum Membership Tax-Deductible?
Yes, minus the value of any passes/tickets that are included with the membership. The tax-deductible amount of each membership level is Senior $14, Individual $29, Family $90, Pioneer $89, Pilot $181, Barnstormer $438, Adventurer $870, Explorer $2,316, Navigator $4,942, and Aviator $9,744.
Can you explain the FMX passes?
Pilot Memberships (and up) include 8 passes to the FMX Flight Simulator, and additional passes may be purchased for 50% off or $5. (Senior/Individual/Family/Pioneer members may purchase discounted 20% off FMX passes for $8, and non-members may purchase FMX passes for $10.) The FMX is open 11 am – 2 pm on weekends. Members can make advance ticket reservations online and book either a 30- or 60-minute block by using the FMX Scheduler. A login and password is required to use the FMX scheduler, and can be obtained by contacting the simulator reservationist (firstname.lastname@example.org) to request reservation privileges. Please include your name, Museum Membership number, and phone in your email.
I have too many cards in my wallet. Do I need to carry my Museum Membership card?
Here’s a tip we’ve learned from our members: Take a photo on your phone of the entire back of the card (including the bar code). In most cases, our Membership scanner can scan the info directly from your smartphone photo.
Is re-entry permitted?
Yes, but please keep on your wristband, if you plan to re-enter the Museum the same day. Membership cards can only be scanned once per day.
When does my membership expire?
Membership is annual and lasts 12 months, at which point you will be invited to renew.
What if I have more questions about Museum Membership?
Your additional questions can be answered by the Museum’s Membership Manager. Please contact Katherine Garcia at email@example.com or 650-654-0200 ext. 216.